Burnt Out Pen Set

Materials & Care

• 16oz stainless steel tumbler
• Keeps drinks hot or cold for 12 hours
• BPA-free
• Includes matching lid and straw
• Hand Wash Only
• DO NOT Microwave

Material

• 100% glossy ceramic
• Size: 11oz or 15oz
• Easy-grip C-shaped handle
• Sublimation print

Care Instructions

Clean in dishwasher or wash by hand with warm water and dish soap.

Dishwasher and microwave safe

Suitable for washing in the dishwasher and heating in the microwave oven

Processing Timeline:

• Most orders ship within 1–3 business days.
• Some items are made to order and typically ship in 2-3 business days (4-5 business days during the holiday season).
• Monthly Mail Club subscriptions ship the last week of each month.

Delivery Times:

• U.S. Orders: Usually arrive in 3–7 business days.
• International Orders: Typically arrive in 1–2 weeks after fulfillment, depending on location (some locations can take up to 30 business days).
• You may receive multiple packages if your order contains items from different print facilities. Tracking information will be emailed to you as soon as each item ships.
• Mail club letters typically arrive within 1-2 weeks in the United States and 2-4 weeks internationally.
  
  📅 Heads up: Shipping times may be longer during the holiday season.

Shipping Rates:

• U.S. Orders: $5.99 flat rate
• International Orders: Flat rate shipping costs vary by location and will be calculated at checkout.

Import Duties & Customs Fees

Please note: Customers are responsible for any import duties, taxes, or customs fees that may apply upon delivery. These charges vary by country and are not included in the item or shipping costs.

Order Cancellations

Made-to-order items can only be canceled if printing has yet to begin. Once printing starts, cancellations aren’t possible, but you can return the item after delivery if it meets our return criteria.

All other items can be canceled if they have not yet shipped. Once shipped, cancellations aren't possible, but you can return the item after delivery if it meets our return criteria. 

Returns & Exchanges:

We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and include all original packaging.

Customers cover return shipping costs unless the item is damaged, defective, or incorrect; in those cases, we’ve got you covered.

For exchanges, please send the original item back following our return process and place a new order for the desired item.

*All returns and exchanges must be approved.

Do not send items back without contacting us first for a return address—unapproved returns will not be accepted.

Personalized Products:

• Personalized items are non-returnable unless they arrive damaged or defective.

Digital Download Products:

• Digital items are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items:

• If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo at hello@corporatesnark.shop. We’ll replace it or issue a refund at no cost to you.

Refunds:

Refunds are processed once the return is received and inspected. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary by bank or credit card company.

If more than 15 business days have passed since your return was approved, contact us at hello@corporatesnark.shop.

Lost or Stolen Packages

If your tracking shows “Delivered” but you haven’t received your package, please contact the shipping carrier directly for assistance.

If they are not able to track down the package email us at hello@corporatesnark.shop for assistance.

If your package has not arrived, please contact Corporate Snark within 30 days of the shipment date so we can investigate the issue and file a claim with the carrier if needed.

Claims for lost or missing packages reported after 30 days from the shipment date will not be eligible for a refund or replacement.

Please allow processing + shipping time for your order.

All our items are made to order, with most shipping within 1-3 business days.

Occasionally, some items may take up to 5 business days to print. Please account for both printing and shipping times when expecting your order.

Please note that shipping times vary by location and product and items may ship separately and have different shipping time frames.

Flat Rate Shipping

U.S. Orders: $5.99 flat rate

International Orders: Flat rate shipping rates will be displayed at checkout depending on your location.

Shipping Times for :

• U.S.: 6-9 business days
• Canada: 6-9 business days
• UK: 6-9 business days
• Europe: 9-12 business days
• Australia: 20-30 business days
• New Zealand: 20-30 business days
• All Other Locations: 20-30 business days

Returns & Exchanges:

We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and include all original packaging.

Customers cover return shipping costs unless the item is damaged, defective, or incorrect; in those cases, we’ve got you covered.

For exchanges, please return the original item per our return process and place a new order for the desired item.

Do not send items back without contacting us first for a return address. Unapproved returns will not be accepted.

Subscription Orders

All subscription orders are non-refundable.
This includes monthly mail club shipments and any recurring subscription products.

If a subscription item arrives damaged or defective, please contact us within 14 days of delivery at hello@corporatesnark.shop with a photo, and we will replace the item at no cost to you.

Imperfect & Clearance Items

All imperfect and clearance items are final sale.
No returns, no refunds, no exchanges. These items are discounted due to cosmetic flaws or closeout items, which are clearly disclosed in the product listing.

Personalized Products:

Personalized items are non-returnable unless they arrive damaged or defective.

Digital Download Products:

Digital items are non-returnable.

Order Cancellations:

Made-to-order items can only be canceled if printing has not yet begun. Once printing starts, cancellations aren’t possible, but you can return the item after delivery if it meets our return criteria.

All other items can be canceled if they have not yet shipped. Once shipped, cancellations aren't possible, but you can return the item after delivery if it meets our return criteria. 

Damaged or Defective Items:

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo at hello@corporatesnark.shop. We’ll replace it or issue a refund.

Refunds:

Refunds are processed once the return is received and inspected. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary by bank or credit card company.

If more than 15 business days have passed since your return was approved, contact us at hello@corporatesnark.shop.

EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY

Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC